No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit.
Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or USPS sites
We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments. Common reasons for this:
- Availability of items ordered
- Ordered items are shipping from different fulfillment centers
- Order item(s) are shipping directly from the vendor or seller
If your order has to be divided, we'll send you a confirmation email advising you of:
- The expected ship dates.
- The items expected to ship in each shipment.
Note: When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed.
Have an issue with your delivery? Please let us know, within 30 days of the delivery date represented in your tracking information, if you did not receive your merchandise, or if you are missing merchandise. If you do not report this within 30 days, we will not be able to issue you a refund.
Note: Some items on our site are shipped and sold directly from the sellers. If the damaged item was shipped and sold directly from the seller, you will see the option to “Contact The Seller” on the Order Details page. Contacting the seller will result in a faster resolution, as Moochy’s cannot process returns or exchanges for these items.